Booking and Cancellation Policy
While cab booking using the services of Tourist Cab, the following rules apply:
- A booking can be done a minimum of 10 hours before the trip start time.
- Booking can be done through our website at http://www.touristcab.in
- In case of online confirmed bookings, an advance payment needs to be done by the customer online while booking. The Advance amount is based on the estimated total cost and will be adjusted with the final amount at the end of the trip.
- If needed customer can generate an online request without paying anything. The operator will contact the customer directly for confirmation.
- For every confirmed booking, a car will be assigned at least 4 hours before the trip. The customer will get a email and/or sms confirmation with the car and driver details after the assignment.
- Customer should carry a printout of the booking voucher.
Trip completion and Final Payment:
After completion of the trip, the final payment has to be done by the customer to the taxi operator/driver itself. The value of the final payment will be the total cost minus the advance payment (if any). The final payment should be a cash payment as the driver.
- You can modify the end date (shortened or extended) for a booked trip without any additional charge (subject to availability of the vehicle) before start the trip.
- Changes in the trip start date will require cancellation of the trip and a re-booking, and in that case cancellation charges will be applicable.
- All modification requests should be done directly with the operator.
Taxi Cancellation and Refund Policy
- All the cancellation requests should be done through emailing at firstname.lastname@example.org or by making call to our associated executive to whom you received taxi detail.
- In case the booking is cancelled more than 24 hours before the pick-up time, no penalty will be charged and full advance will be refunded excluding service tax and cancellation charge.
- In case the booking is cancelled 24-12 hours before the pick-up time 50% of the advance deposit will be deducted as penalty and the rest will be refunded.
- In case the booking is cancelled 12-8 hours before the pick-up time, 75% of the advance deposit will be deducted as penalty.
- In case the booking is cancelled 0-8 hours before the pick-up time, 100% of the advance deposit will be deducted as penalty.
- If you want to change date for pick up then date will be modified without any penalty.
- If you decrease your days during journey then your given cost will not decrease you have to pay full amount as given quotation. (For example suppose your have book a taxi for 5 days and after 1 days or 2 days or 3 days of journey you want to cancel your trip then you have to pay full amount as given quotation).
- If you increase your number of days then you have to pay extra cab charges.(For example suppose your have book a taxi for 3 days and you want to increase your duration then you have to pay extra cab charge)
- Pick month and dates cancellation of booking will not done and no refund.
Refund Mode and Refund Duration
- If you are eligible for refunds based on the "Taxi Cancellation and Refund Policy " above, then the refund will be remitted back to you in 5-7 working days. In case of any issues, writes to us at email@example.com or call us at +91 9650-1499-79.
- If your payment is made online through payment gateway then amount will refunded in same debit/credit card from which payment made.Refund will not be done in cash in any circumstance.
- If your payment is made through NEFT then amount will refunded in same account from which payment received.Refund will not be done in cash in any circumstance.
- If you do cash deposit then for getting refund you have to share your account no with NEFT Code. Refund will not be done in cash in any circumstance.
- In case of accident/vehicle break-down the operator will try to provide an alternate vehicle or will refund the advance deposit (if any).
- In the case of a no-show by the driver for a scheduled departure, the operator will try its best to provide an immediate replacement with a similar car and in case he is not able to find a replacement, a full refund of the advance will be done.
Office Address :-
299/1 FF Tayagi Market
Near PNB Bank, Burari Delhi -84
Phone: +91 9650-1499-79